Shipping & Returns

Shipping Timeframe

Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval.

FREE Standard Shipping (USA)

Please allow 3-5 business days for these orders to be processed. Once they are processed they will be shipped within 3-5 business days. The US Postal Service will make the final delivery for our free shipping option. There may be additional delays due to weather, holiday, and USPS exceptions beyond our control.

Undeliverable Packages

If the address provided is incorrect and undelivered by USPS, the customer will be responsible for any additional postage fees that are incurred. A flat rate of $8.00 shipping cost will be charged to the customer to re-deliver the order with corrected shipping address.

Returns

  • Returns are accepted for ONLINE STORE CREDIT ONLY!
  • All merchandise must be returned unworn, unwashed, and in original condition with tags attached. If items have makeup, deodorant, or other stains/odors, you WILL NOT be given credit. A $10 return fee will incur, if you wish to have the items returned to you.
  • All returns must be back to our shipping warehouse within 15 days of the date received.
  • Sale items and accessories are FINAL SALE & cannot be returned. Any sale items or accessories returned will not be processed. If you wish to have the item returned back to you, a $10 return fee will incur.
  • Semi-Annual Sale items and all coupon codes exceeding 30% off are FINAL SALE and ineligible for return. Returns will not be processed for online credit.
  • If the order is returned past the 15 day limit or does not fit the return guidelines, the items will be sent back to you for a $10 fee and no credit will be given.

Return Instructions

Please review our Return Policy above to ensure you meet all the return requirements. Returns that do not meet the return requirements will not be accepted and additional postage of $10 will need to be paid to have the item returned to you.

Place item in a shipping safe package and include your original receipt with the attached packing slips on reverse side.

Please send your returns to:

Southern Native

8070 Webbs Rd

Denver, NC 28037

 

** PLEASE KEEP YOUR TRACKING INFORMATION **

You are responsible for tracking your return package. Please keep note of the tracking number that is generated through your return. Once it is received back to us, please allow 2-4 business days for processing. You will receive an email once your store credit is available. Return credit may not be used towards previous purchases.